CRM Audit Ltd. - Making CRM Simple and Successful

“Failure to decide will never eliminate risk or uncertainty, but accommodate it. ”

CRM Audit

customer champion workshops – customer champion services – crm capability model

capability audits - strategy workshops - creating a case for crm - selecting a crm solution
coaching & development

strategy workshops

CRM Strategy Workshops assist organisations and their managers to make decisions regarding the investment in CRM Technologies and their customers.

By building on the 'where are we now' analysis, organisations start to make informed strategic decisions around:

Where they want to be?
How they might get there?
Which solution(s) is/are best?
How they achieve their objectives?

Our Workshops Include:

Introduction to CRM
Creating a CRM Vision
Creating a CRM-centric Organisation
Creating a CRM Blueprint
Assessing Customer Portfolios
Segmentation Analysis
Network and Cluster Analysis
Relationship Management
Collecting Customer Data
Value Proposition Development
ROI modelling
Where do we go from here?

If you are finding it difficult to make decisions around what CRM solutions you require or are struggling to improve the performance of your current CRM solution, contact us to discuss how we can help.

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